SASSA CEO Addresses Concerns Around Social Grant Reviews: If you’ve heard rumors about your social grant being taken away, frozen, or shut down—don’t panic. That noise isn’t the full story. In July 2025, SASSA CEO Themba Matlou publicly addressed growing concerns about ongoing social grant reviews, clarifying that no grants are being unfairly suspended. Instead, the agency is simply performing routine eligibility checks—something they’re legally required to do.
In this complete guide, you’ll get clear, accurate, and easy-to-follow information about what’s really happening, what it means for you and your family, and how to take action if needed. Whether you’re a young mom relying on a child grant, a senior citizen living on the pension, or a concerned professional working in social services—this article is for you. Let’s clear the air and empower you with facts, not fear.
SASSA CEO Addresses Concerns Around Social Grant Reviews
Let’s be clear: SASSA’s review process is not a crisis—it’s a correction. It’s the government’s way of keeping the system fair and honest. It’s also your chance to confirm that you’re still eligible for the help you count on every month. If you’re one of the 210,000 flagged accounts, don’t ignore it. Act fast. Bring your documents. Ask questions. Stay in the loop. Social grants are your right—but also a shared responsibility. Keep it honest, and the support will keep flowing.
| Topic | Details |
|---|---|
| Who’s involved | South African Social Security Agency (SASSA), CEO Themba Matlou |
| What’s happening | Review of approx. 210,000 grant beneficiaries for possible income changes |
| Why it matters | Verifies eligibility, prevents fraud, protects public funds |
| Affected grants | Old Age, Child Support, Disability, Foster Care, Grant-in-Aid |
| Current grant amounts (2025) | Old Age: R2,180; Child Support: R530; Disability: R2,180; Foster Care: R1,180 |
| Main groups affected | Parents, elderly, unemployed youth, caregivers, disabled recipients |
| Timeframe for review | 7–14 business days after document submission |
| Official resource | www.sassa.gov.za |
What Is the SASSA Social Grant Review Process?
South Africa provides social assistance to over 18 million people every month through various grants. These include the Old Age Pension, Child Support Grant, Disability Grant, and others. These funds are often the lifeline for many households, especially in rural or low-income areas.
The current review isn’t some surprise crackdown. It’s a standard administrative process aimed at making sure people receiving grants still qualify for them. When the agency picks up signs that someone’s situation may have changed—like receiving a salary, inheriting assets, or moving provinces—they’re required to follow up.
SASSA flags those accounts and contacts beneficiaries to verify updated information. It’s not about punishment—it’s about staying compliant with the Social Assistance Act.
According to CEO Themba Matlou:
“This process is to ensure fairness, legality, and continuity of assistance for those who genuinely need it. No one is being unfairly penalized.”
Why Is This Review Happening Now?
There are a few key reasons this review was triggered in mid-2025:
- Data sharing with other departments: SASSA now shares data with the Department of Home Affairs, SARS, and several banks. This integration helps flag inconsistencies—like someone receiving a grant while working full-time.
- Credit bureau alerts: Some grant recipients had credit activity suggesting unreported income or ownership of multiple assets.
- Audit outcomes: In 2022, the Auditor-General found R3.7 billion in overpayments due to errors or fraudulent claims. These reviews help close those gaps and protect taxpayers’ money.
- System integrity: With inflation rising and public budgets tightening, the government wants to make sure that every rand goes to people who meet the criteria.
This isn’t new. Reviews have always been part of the system. What’s different now is the scale and visibility due to enhanced tech systems.
How Do You Know If You’re Affected?
SASSA will contact you through:
- SMS or email
- Phone call
- Letter mailed to your last registered address
- A notice sent to your nearest SASSA office
If you’re unsure whether it’s legit, call 0800 60 10 11 or visit your local SASSA office. Never give your ID or bank information over the phone unless you’re absolutely sure it’s a SASSA representative.
Step-by-Step Guide: What To Do If You’re Flagged As SASSA CEO Addresses Concerns Around Social Grant Reviews
1. Verify the Notification
Confirm whether the message or letter is real. If in doubt, contact SASSA directly or visit in person.
2. Gather Your Documents
Have these ready to speed up your review:
- Green barcoded ID or smart card
- Proof of income (or proof of no income)
- Bank statements from the last 3 months
- Proof of address (utility bill, affidavit, or lease)
- Any supporting medical reports if disabled
3. Visit Your Local SASSA Office
Take your documents to the nearest office. Bring a friend or family member if you need help. If you are elderly or sick, you may send someone on your behalf—but they need to bring your ID and an affidavit authorizing them.
4. Submit and Track Your Review
Reviews take 7–14 business days. You’ll be notified via SMS or letter once a decision is made. If approved, your payments will resume and may be backdated.
Impact on Different Groups
Each grant type has different requirements. Here’s how the review might impact various recipients:
Caregivers & Parents
If you get the Child Support Grant, SASSA checks that the child still lives with you, is enrolled in school, and that you don’t earn more than the income threshold.
Example: If you have three children and start earning R10,000 a month, your eligibility could be reviewed.
Elderly Citizens
If you’re over 60 and getting the Old Age Grant, SASSA checks for undeclared income, overseas assets, or changes in household structure.
Tip: If someone else deposits large sums into your account, keep records or affidavits explaining the money.
People with Disabilities
Disability grants require updated medical proof. If you haven’t submitted new documents in over a year, you may be reviewed.
SASSA will never cancel your grant without first giving you a chance to respond or appeal.
Timeline for the Review Process
| Step | Estimated Time |
|---|---|
| Notification issued | Within 1–3 working days |
| Document submission window | 7–10 working days |
| Processing of your file | 7–14 working days |
| Outcome communication | Up to 2 weeks |
| Appeal (if rejected) | Within 90 days of outcome |
If you’re worried about delays, call the hotline or visit your office with your reference number for updates.
Real-Life Stories: From Panic to Peace of Mind
Zanele, age 34, in Port Elizabeth:
“I was scared at first—I thought they were cutting me off. Turns out, they just needed to confirm I wasn’t working full-time. I showed my UIF papers and everything was fine.”
Jacob, age 67, in Mpumalanga:
“My son sent me money last month to fix the roof. The deposit triggered a review. I explained it and gave proof—it was sorted in two weeks.”
These cases highlight why it’s so important to keep your paperwork in order and respond to SASSA communications quickly.
Expert Opinion: Why This Matters for the Whole Country
We spoke to Dr. Nomsa Dlamini, a senior social policy analyst at a Johannesburg think tank:
“Social grants are a vital safety net, but they must also be protected from abuse. Reviews are how we ensure sustainability and public trust. If the system fails, it’s the most vulnerable who suffer. This process, while inconvenient for some, is ultimately about long-term fairness.”
How to Protect Your Grant and Stay Compliant
- Keep your contact details up to date.
- Report any income changes to SASSA within 30 days.
- Keep documentation for all large deposits or gifts.
- Never let someone else use your SASSA card or pin.
- If you move, update your address immediately.
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